Refund policy
Returns & Refund Policy — Marco Ricci
Thank you for trusting Marco Ricci. We take pride in offering high-quality products and excellent service. However, if for any reason you are not completely satisfied with your purchase, we accept returns within 14 days of delivery.
RETURN PERIOD
You have 14 calendar days from the date of delivery to request a return without needing to provide a reason.
The package must be sent back within those 14 days. Returns sent after this period will not be accepted.
RETURN CONDITIONS
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Items must be returned in perfect condition: unused, unwashed, and with all original tags attached.
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Products must be returned in their original packaging.
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Shipping costs are non-refundable.
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We do not offer direct exchanges. If you wish to exchange an item, you may request a refund and place a new order, or choose a store credit with an additional benefit.
WHAT ARE MY REFUND OPTIONS?
1. Store Credit (Gift Card)
Receive your refund faster and with an added benefit.
Choose a digital gift card with an extra 15% value on top of your original purchase amount.
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Your gift card will be sent via email within 2–3 business days after your return is processed.
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The gift card is valid for 12 months and can be used on any purchase at Marco Ricci.
2. Refund to Original Payment Method
If you prefer a refund to your original payment method:
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We will process the refund within 10 business days after receiving your package at our logistics center.
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Once issued, you will receive a confirmation email.
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Depending on your bank or payment provider, it may take up to 7 additional days to appear in your account.
DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged or defective product, please contact us immediately at info@nexusecommerce.co.
Our team will evaluate your case and provide the most appropriate solution: replacement, store credit, or refund.
NON-RETURNABLE ITEMS
For hygiene or seasonal policy reasons, the following items cannot be returned:
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Underwear (including socks)
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Items marked as “Final Sale”
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Products returned after the 14-day period
Any item returned used, washed, or damaged without prior notice to our support team will be rejected and no refund will be issued.
RETURN SHIPPING COSTS
Return shipping costs are the responsibility of the customer and will depend on the country and courier used.
We are not responsible for paying taxes, duties, or customs fees related to international returns.
We strongly recommend keeping your shipping receipt and tracking number, as we cannot process returns without proof of shipment.
PROCESSING TIMES
We strive to process returns as quickly as possible.
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Once your package is received at our logistics center, inspection and processing may take up to 10 business days.
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You can track the status of your return using your courier’s tracking number.
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After the refund is completed, you will receive an automatic email notification.
CONTACT
If you need further assistance or have any questions regarding your return, our support team will be happy to help: