Shipping policy
Shipping Policy — Marco Ricci
At Marco Ricci, we ensure that every order is delivered with maximum care, speed, and reliability.
All shipments are handled through certified carriers with full tracking, guaranteeing a secure shopping experience across Europe and international destinations.
We offer free shipping on orders above a certain amount, depending on your country or region.
Shipping costs, delivery times, and free shipping thresholds are outlined below.
No code is required — free shipping is automatically applied at checkout.
Import Duties & Taxes
Please note that import duties, taxes, and customs fees are not included in the product price or shipping cost.
These charges are the responsibility of the customer and may vary depending on your country’s regulations.
We recommend contacting your local customs office before placing an order for more information.
Remote Area Surcharge
In certain countries or regions, a remote area surcharge may apply.
This fee will be automatically calculated at checkout after entering your address.
If your order qualifies for free shipping, the remote area surcharge may still apply.
Order Processing
Orders are processed quickly to ensure fast delivery.
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Orders placed before 11:00 PM (CET) are typically processed the same business day
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During high-demand periods, processing may take 1–2 additional business days
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Once shipped, you will receive a tracking link via email
⚠️ Orders cannot be modified or canceled once they are confirmed.
Shipping Rates, Free Shipping & Delivery Times
| Country / Region | Shipping Cost | Free Shipping Over | Estimated Delivery Time |
|---|---|---|---|
| Netherlands / Belgium | €4.99 | €100 | 3–5 business days |
| Germany | €4.99 | €100 | 3–5 business days |
| France, Monaco, Austria | €9.99 | €150 | 3–6 business days |
| Spain, Italy, Denmark, Czech Republic, Latvia, Estonia, Slovakia, Slovenia, Croatia, Hungary | €12.99 | €150 | 4–6 business days |
| Sweden, Bulgaria, Portugal | €14.99 | €150 | 4–6 business days |
| Poland, Lithuania, Luxembourg, Ireland | €9.99 | €150 | 4–7 business days |
| Norway, Switzerland, Liechtenstein | €14.99 | €200 | 4–7 business days |
| Finland, Romania, Malta, Greece, Cyprus | €19.99 | €150 | 5–7 business days |
| Andorra, Guernsey, Jersey, San Marino, Turkey | €29.99 | €200 | 5–7 business days |
| Rest of Europe | €39.99 | €300 | 5–7 business days |
| United Arab Emirates | AED 54.99 | AED 700 | 4–7 business days |
| Asia & Middle East | €39.99 | €300 | 4–7 business days |
| Australia | AUD 24.99 | AUD 200 | 5–7 business days |
| Rest of World | €49.99 | — | 5–7 business days |
📌 Delivery times are estimates and may vary depending on destination, customs, and carrier conditions.
International Shipping
We ship worldwide to a wide range of countries.
All orders include tracking and delivery protection.
Customers are responsible for any applicable import duties or customs fees.
Damaged or Lost Orders
If your order arrives damaged, please contact us within 5 business days of delivery at:
Include:
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Clear photos of the damage
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Your order number
In case of lost or significantly delayed shipments, we will open an investigation with the carrier to resolve the issue as quickly as possible.
Business Hours
Orders are processed Monday to Friday (excluding holidays).
Orders placed on weekends or holidays will be processed on the next business day.
Contact
If you have any questions regarding your shipment or need assistance, our support team is here to help: